Vive Scooters can help arrange return delivery for a subsidised charge of £25. The goods will be collected from your address by a courier.
This service is for e-scooters and e-bikes only.
Please note – the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden (less than 1km logged on the scooter’s odometer.)
Once your goods are received back at Vive Scooters, they will be assessed by a member of staff. Any missing parts or damage resulting in a reduction in the retail value of the products will result in an equivalent deduction from your refund amount. Please see the information below as an indication of the refund you will receive – but please note the loss in value caused by any excessive use or handling of the product will always be assessed on a case-by-case basis.
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Aesthetic Damage or excessive mileage
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A fair assessment will be made by the Vive Scooters team on the scooter's current resale value. 0.1-1km - 90% Refund 1-20km - 80% Refund 21-40km - 60% Refund 41- 60km - 40% Refund Over 61km - Not accepted
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Missing Charger
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A deduction of £31.99 will be made when this is not returned with the scooter
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Missing Manual
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If an English manual was included, a deduction of £6.99 will be made when this is not returned with the scooter
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Missing Valve Extender (Xiaomi Scooters Only)
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A deduction of £6.99 will be made when this is not returned with the scooter
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4 Handlebar Screws (Xiaomi Scooters Only) |
A deduction of £4.99 will be made when these are not returned with the scooter
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Allen Key
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A deduction of £4.99 will be made when this is not returned with the scooter
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Spare tyres (Xiaomi M365 Pro and Mi 1S Scooters Only) |
A deduction of £29.99 will be made when this is not returned with the scooter
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