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Return Delivery Service (Collection)

  • Sale
  • Regular price £25.00

Or 6 weekly interest free payments from £4.16 with what's this?

VAT included. Free Delivery



Vive Scooters can help arrange return delivery for a subsidised charge of £25. The goods will be collected from your address by a courier. 

This service is for e-scooters and e-bikes only.

Please note –  the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden (less than 1km logged on the scooter’s odometer.)

Once your goods are received back at Vive Scooters, they will be assessed by a member of staff. Any missing parts or damage resulting in a reduction in the retail value of the products will result in an equivalent deduction in your refund amount. Please see the information below as an indication of the refund you will receive – but please note the loss in value caused by any excessive use or handling of the product will always be assessed on a case-by-case basis. 

Aesthetic Damage or excessive mileage

 

A fair assessment will be made by the Vive Scooters team on the scooter's current resale value.


0.1-1km - 90% Refund

1-20km - 80% Refund

21-40km - 60% Refund

41- 60km - 40% Refund

Over 61km - Not accepted

 

Missing Charger

 

A deduction of £31.99 will be made when this is not returned with the scooter

 

Missing Manual

 

If an English manual was included, a deduction of £6.99 will be made when this is not returned with the scooter

 

Missing Valve Extender  

 

A deduction of £6.99 will be made when this is not returned with the scooter

 

4 Handlebar Screws

 

A deduction of £4.99 will be made when these are not returned with the scooter

 

Allen Key

 

A deduction of £4.99 will be made when this is not returned with the scooter

 

Spare tyres

 

A deduction of £29.99 will be made when this is not returned with the scooter

 



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