Return Delivery Service (Collection)

£25.00


Vive Scooters can help arrange return delivery for a subsidised charge of £25. The goods will be collected from your address by a courier. 

This service is for e-scooters and e-bikes only.

Please note –  the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden (less than 1km logged on the scooter’s odometer.)

Once your goods are received back at Vive Scooters, they will be assessed by a member of staff. Any missing parts or damage resulting in a reduction in the retail value of the products will result in an equivalent deduction from your refund amount. Please see the information below as an indication of the refund you will receive – but please note the loss in value caused by any excessive use or handling of the product will always be assessed on a case-by-case basis. 

Aesthetic Damage or excessive mileage

 

A fair assessment will be made by the Vive Scooters team on the scooter's current resale value.


0.1-1km - 90% Refund

1-20km - 80% Refund

21-40km - 60% Refund

41- 60km - 40% Refund

Over 61km - Not accepted

 

Missing Charger

 

A deduction of £31.99 will be made when this is not returned with the scooter

 

Missing Manual

 

If an English manual was included, a deduction of £6.99 will be made when this is not returned with the scooter

 

Missing Valve Extender  (Xiaomi Scooters Only)

 

A deduction of £6.99 will be made when this is not returned with the scooter

 

4 Handlebar Screws (Xiaomi Scooters Only) 

A deduction of £4.99 will be made when these are not returned with the scooter

 

Allen Key

 

A deduction of £4.99 will be made when this is not returned with the scooter

 

Spare tyres

(Xiaomi M365 Pro and Mi 1S Scooters Only) 

A deduction of £29.99 will be made when this is not returned with the scooter

 


Customer Reviews

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Z
Zuzana Martinkova

I have good experience with exchanging of the ebike .
Collection also delivery was notified on my email.
Very good,clear comunication and transaction.
Thank you all for help and support.

We're here for you in case things go wrong

All our new E-Scooters and E-Bikes come wih UK warranties. We have a Servicing & Repair workshop in London, UK. We provide free after-sales technical advice.

We don't waste any time

All our stock is located in and ships from the UK. We dispatch all orders within 1 Working Day (except custom built and pre-order products. If your goods arrive faulty, you can return them for a hassle free refund.

Support British Business

We are a UK based registered company. All our prices include VAT and we provide tax invoices.

Disclaimer

Electric scooters are not to be used on UK cycle lanes, footpaths or roads. You can ride an electric bike in the UK if you’re 14 or over, as long as it meets certain requirements. Bikes that do not meet these requirements are not allowed to be ridden on UK roads, cycle paths or footpaths. The customer assumes all liability and risk associated with the use of electric scooter and electric bicycle products purchased from this website.
Return Delivery Service (Collection)
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