Engwe Engine Pro Folding Electric Bike

Want to try before you buy? That's no problem! 

We have a range of e-scooters, e-bikes and accessories on display and available to test ride.

We operate on an appointment only basis. If you arrive without an appointment we may not be able to attend to you.

Book an Appointment

Weekday viewings and test rides are free. Saturday bookings will require payment of a £10 deposit which will be refunded when you arrive on time for your appointment.

Monday - Friday

Book a Free Weekday Viewing & Test Ride

Saturday

Book a Saturday Viewing & Test Ride

Where to Find Us

Vive Scooters UK
CEME Innovation Centre
Marsh Way
Rainham
London
RM13 8EU

Get Directions

Getting Here by Public Transport

UNDERGROUND AND BUS

The closest Underground station is Dagenham Heathway (District Line, Zone 5). Bus 174 (from Harold Hill via Romford) operates every 10 minutes and terminates at the CEME campus where we are based. The journey time from the Heathway to CEME is approximately 15 minutes.

TRAIN

Rainham is the closest station to Vive Scooters, and is served by the C2C train line running from London Fenchurch Street to Southend. During peak times, trains running from Fenchurch Street serve Rainham Station every 15 minutes. It is then a 5 minute journey from Rainham Station to Vive by taxi, or 10mins by bike or e-scooter.

Getting Here by Car

For those using a satnav, our postcode is RM13 8EU.

A13 from the west – London

Leave the A13 at the Dagenham East/Hornchurch exit. Turn right at the first roundabout and at the second roundabout take the 3rd exit marked ‘Marsh Way’. CEME is the first turning on the left.

A13 from the East – M25 and Essex

Leave the A13 at the first Dagenham East/Hornchurch exit. Take the first exit on the left marked ‘Marsh Way’.

Dispatch Times

Our deadline for same day dispatch is 2:00pm.

If you order before 2pm (Monday - Friday), your item(s) will usually be dispatched the same day. 

All orders placed after 2pm may be disptached the next working day. For example, if you place an order at 3pm on Friday, your dispatch date will be Monday.

We do not dispatch orders on Bank Holidays or weekends.

If your order is selected for an anti-fraud review, dispatch may be delayed by up to 1 working day.

Delivery Options

Delivery options may vary depending on the size and value of the items in your cart. Please see the 'Delivery method' page at checkout for more information.

Delivery Tracking & Notifications

You can track your order and arrange re-delivery or collection from a depot using the tracking number that you should receive via email once your item is dispatched.

If you enter a valid mobile number at checkout, you should recieve a text message notification for your delivery on the expected date of delivery.

International Delivery

We currently only take orders from and deliver to the United Kingdom (Mainland and Scottish Highlands), Ireland, Northern Island, Jersey & Guernsey.

Returns

You have 30 days from the date in which your product has been delivered to return it.

To obtain a full refund, the goods must be returned in an “as new” condition, unused with all parts, manuals and accessories included in the original box and packaging.

For pre-owned e-scooters and e-bikes, the product must be returned with the same odometer mileage and in the same condition that is was sent, with all parts, manuals and accessories included in the original box and packaging.

Engwe Limited 1-Year Warranty

Engwe’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. Engwe’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/ or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage. 

Terms of Warranty

This warranty only applies to the original owner of an Engwe bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Engwe. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of god, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Engwe facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). Engwe will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Engwe within a reasonable amount of time after shipment arrival. In no event shall Engwe be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Claims

All claims to this warranty must be made through Engwe. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact their Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Engwe within one year of initial purchase. Warranty claims may be submitted to service@engwe-bikes.com.