You are not required to wear a face mask in-store, but doing so helps reduce the risk of COVID-19 transmission.
You will be unable to wait inside the workshop whist your e-scooter/e-bike is being worked on in order to reduce the risk of COVID-19 transmission.
To secure an appointment, full payment or a non-refundable deposit will be required at the time of booking. The amount will depend on the requested service.
In order to respect the time of both our customers and staff, we ask you to arrive on time for your appointment.
If you arrive more than 15 minutes late, you will be imposed with a £10 fee or your appointment may be cancelled if it cannot be completed by our staff within the remaining time slot.
If you arrive more than 30 minutes late, your appointment will be cancelled and your deposit will be forfeited.
Please give at least 24 hours notice should you wish to cancel an appointment as a courtesy to both our staff and other customers who may wish to make a booking. Giving notice will help us to re-schedule your appointment to a more convenient time. Failure to give at least 24 hours notice will result in forfeiture of your deposit. If you paid the total price of the appointment, you will receive 50% refund.
SERVICE GUARANTEE & REFUNDS
If you are not completely satisfied with our service, please let us know within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
FREQUENTLY MISSED APPOINTMENTS
Customers who have previously missed 2 or more appointments may politely be refused future service.
Always ensure that you retrieve all your valuables before leaving the premises as we cannot be held responsible for lost items.
RIGHT TO REFUSE SERVICE
Our workshop staff have the right to refuse service to any customer. This includes anyone behaving improperly or intoxicated. We will never refuse service on the basis of discrimination.